Naturally Outstanding Virtual Assistance for Small Business Owners

Frequently Asked Questions

Running a business comes with a lot of moving parts, and I know you might have questions before deciding if Nova Virtual Desk is the right partner for you. That’s why I’ve put together some of the most common questions I get about my services, process, and support.

This section is here to save you time and give you clarity. If your question isn’t answered here, you can always reach out directly — I’d be happy to help.

Getting Started

What do you actually help with?

CRM setup & management, websites & landing pages, lead generation (Facebook group posting, LinkedIn outreach, email nurturing), social media management (FB, IG, LinkedIn, TikTok, X, YouTube), and Meta ads (Facebook & Instagram). All services connect together so you save time and scale smarter.

How do we start?

Book a free call. We’ll review your goals and current setup, identify quick wins, and decide the best next step—whether that’s a one-time project or ongoing monthly support.

Do you work with brand-new businesses?

Yes. I’ll prioritize essentials (like a simple landing page, short email nurture, and basic CRM setup) so you can start quickly, then scale up as you grow.

Services & Scope

Can I mix and match services?

Absolutely. Every business has different priorities—services are flexible and can be bundled or phased based on your needs and budget.

Do you build full websites or just landing pages?

Both. If you only need a focused page for one offer, we’ll start there. If you need a multi-page site, we’ll plan a simple structure that converts.

What’s included in Lead Generation?

Lead Generation includes:

- Facebook Group Posting to build visibility in active communities

- LinkedIn Outreach to connect with decision-makers

- Email Nurturing to warm up leads until they’re ready to take action

What’s included in Social Media Management?

Platform optimization, content planning, post creation, scheduling, light community engagement, and monthly insights across Facebook, Instagram, LinkedIn, TikTok, X, and YouTube.

Do you run Meta ads (Facebook & Instagram)?

Yes. I handle campaign setup, creative design, targeting, budgets, optimization, and reporting. I’ll also make sure your pixels and conversions are set up correctly.

Do you write the copy?

Yes, I provide functional copy for websites, emails, ads, and posts. If you need deep brand-voice development, we can collaborate or bring in a specialist.

Timelines & Process

How long does a typical project take?

- CRM setup: ~3–5 days

- One landing page + basic nurture: ~3–5 days

- Multi-step automation builds: ~1–2 weeks

- Social/Ads onboarding: ~3–5 days to go live

What does your process look like?

1) Discovery → 2) Plan & scope → 3) Build & review → 4) Launch & QA → 5) Optimize (optional retainer).

Can you work with our existing tools/CRM?

Yes—GoHighLevel is my preferred platform, but I can connect to most CRMs and tools with native integrations or Zapier.

Pricing & Packages

How do you price?

Fixed-fee projects for builds; monthly retainers for ongoing support. If you’re unsure what you need, we can start small and expand as results grow.

Are your services negotiable?

Yes. I understand that every business has different priorities and budgets. Services are flexible and can be shaped around your current needs.

Do you offer retainers?

Yes. I provide simple, actionable reports showing key metrics (traffic, leads, conversions, ad performance) with recommendations for next steps.

Results & Reporting

When will we see results?

Quick wins can happen within days (better follow-ups, working forms, cleaner pages). Bigger wins (ads, nurture performance) usually compound over 2–8 weeks.

Do you provide reports?

Yes—simple, actionable reports (traffic, leads, completions, ROAS/KPIs based on the service) with suggestions for next steps.

Communication & Support

How do we communicate?

Email for tasks, optional Trello/Slack/WhatsApp for quick updates, and scheduled check-ins for reviews.

What if I need something urgent?

Message me through Messenger or Whatsapp—I prioritize urgent needs. For frequent urgent requests, I recommend a retainer plan with built-in priority support.