Understanding Your Rights & Our Services

At Nova Virtual Desk, your privacy and trust are our top priorities. This page outlines how we collect, use, and protect your information, as well as the terms and conditions of using our services. By accessing and using this website, you agree to the policies and terms outlined below. If you have any questions, feel free to contact us

Privacy Policy

Effective Date: April 1, 2025

1. Introduction

Your privacy is important to me. This Privacy Policy outlines how I collect, use, and protect your information when you visit my website or use my services.

2. Information Collected

I collect personal and business-related information necessary to provide my services, including:
- Name, email, and contact details
- Social media and business account details (if required for service execution)
- Payment and invoicing details
- Communication records for service-related discussions

3. How Information is Used

Your information is used solely for:
- Delivering the agreed-upon services
- Managing invoices and payments
- Communicating about projects, updates, and support
- Improving service quality and customer experience
I do NOT sell or share your data with third parties.

4. Data Protection & Security

I take reasonable security measures to protect your information from unauthorized access. However, I am not liable for breaches beyond my control (e.g., hacking incidents on third-party platforms).

5. Cookies & Tracking

This website may use cookies to enhance user experience and analyze website traffic. Users can disable cookies in their browser settings.

6. Your Rights

You have the right to:
- Request access to the personal data I hold about you
- Request corrections or deletion of your data (unless legally required to retain it)
- Opt-out of marketing emails or data collection by contacting me directly

7. Policy Updates

I may update this Privacy Policy occasionally. Any changes will be posted here with the updated effective date.

Terms of Service

Effective Date: April 1, 2025

1. Introduction

By using this website and my services, you agree to comply with these Terms of Service. If you do not agree, please refrain from using my services.

2. Services Provided

I offer Virtual Assistant Services, including:
- Social Media Management
- Business Support (Admin & Bookkeeping)

- Lead Generation

- Funnel & Automation System
All services are customized based on client needs and the agreed scope of work.

3. Client Responsibilities

Clients must:
- Provide necessary access to tools, accounts, and materials required for service execution.
- Respond to communications promptly to ensure efficient workflow.
- Clearly communicate any project scope changes (which may result in additional charges).

4. Payments & Billing

- All payments must be made in full before the start of any service unless otherwise agreed upon.
- Recurring services will follow a monthly payment schedule.
- Late payments beyond 7 days may result in a pause or termination of services.

5. Confidentiality

I respect client privacy and will not share or disclose any sensitive information to third parties. All data provided will be kept confidential.

6. Revisions & Adjustments

- Reasonable revisions will be made to ensure client satisfaction.
- Any additional work beyond the agreed scope may incur extra charges.

7. Cancellations & Refunds

- If you cancel before the service starts, you may receive a
partial refund.
- Once work has started, NO refunds will be issued.
- If you are unsatisfied, I will provide reasonable revisions to meet your
expectations.

8. Service Termination

Either party may terminate services with a 7-day notice. However, no refunds will be issued for completed work.

9. Limitation of Liability

I will not be held liable for:
- Losses due to the misuse of my services
- Third-party platform issues affecting the execution of my services
- Any unforeseen circumstances beyond my control